FAQ

General

Do you offer free shipping?

We offer free shipping for qualifying orders $65 and over.

When will I receive my products?

All products are shipped out from our fulfillment center within 2-5 business days and on average it takes 1-5 business days to deliver your order.

Every now and then, such as holiday seasons, there may be a delay on orders due to the high volume coming in within such a short time period. We value being transparent with our customers, and value your patience as we do the best we can. Thanks for your understanding.

What's your refund policy?

We accept returns and exchanges within 30 days of purchase for items that are unused and in their original carton packaging. 

To be eligible for refund, the products must be returned for inspection.

Please note that original shipping or handling charges are non-refundable, as these are paid directly to the carrier.

We are only able to accept returns from orders placed through rxbodycare.com. For orders purchased through third-party retailers, please contact the original place of purchase.

*Note: Orders determined to be fraudulent or associated with suspicious activity are not eligible for return, refund, or replacement. Rx Body Care reserves the right to deny service or cancel orders that we believe are intended to exploit our systems or policies.

What forms of payments do you take?

We accept PayPal, Visa, Mastercard, American Express, Discover, and debit cards. We also accept Apple Pay when your order is placed from a mobile device, or when you use certain browsers on desktop that are compatible with Apple Pay.. Unfortunately, we cannot accept checks or money orders.

Can I track my order?

Once you make a purchase, your order will be confirmed. We will send out an order tracking link to you

Can men use RX Body Care products, too?

Our products work on all body types and skin types

Where are RX Body Care products made?

All our products are produced with local and global ingredients under strict quality control standards, ensuring you receive a premium product every time.

Subscription

What does the subscription give me?

If you subscribe to get the products monthly you will receive them in a timely manner and never run out of product. And you will get much better price.

How can I manage my subscription?

The subscription management information will also be emailed to you upon first purchase.

What is your subscription cancellation policy?

You may cancel at anytime other than within this one day time period, and if not done so outside of this time period, the designated payment method will be charged and cancelled for the next billing cycle and subscriptions remain active until customer cancels for the next cycle.